Shipping policy

Thank you for shopping with Alder & Finch. We carefully prepare every order and work to get your bird feeder to you as quickly as possible.

Order processing

Orders are processed within 1–3 business days after purchase.

Orders are processed on business days only. Processing times may be slightly longer during holidays, promotions, or periods of unusually high order volume.

Shipping and delivery

Alder & Finch offers free standard shipping on all orders.

After your order has been processed, delivery typically takes 5–14 business days.

Please note that delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, customs processing, or other circumstances outside our control.

The estimated total timeframe from placing your order to delivery is approximately 6–17 business days.

Order tracking

Once your order ships, you will receive tracking information when available.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

Incorrect shipping information

Please carefully review your shipping address before completing your purchase.

If you entered an incorrect address, contact us through our website’s Contact page as soon as possible. We will try to make changes before your order ships, but we cannot guarantee that changes can be made after processing has begun.

Alder & Finch is not responsible for orders delivered to an incorrect address provided during checkout.

Lost, delayed, or stolen packages

If your tracking information shows that your order was delivered but you cannot find it, please check around your delivery location and contact the shipping carrier.

You may also contact us through our website’s Contact page, and we will do our best to help investigate the issue.

Once a carrier confirms delivery to the address provided at checkout, Alder & Finch is not responsible for packages that are lost or stolen after delivery.

Damaged orders

Please inspect your order when it arrives.

If your bird feeder arrives damaged, contact us through our website’s Contact page within 7 days of delivery. Please include:

  • Your order number.

  • Photos of the damaged product.

  • Photos of the shipping box and packaging.

  • A brief description of the damage.

Please keep the original packaging until your claim has been reviewed. Depending on the circumstances, Alder & Finch may provide a replacement or refund.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the bird feeder must be:

  • Unopened.

  • Unused.

  • In its original packaging.

  • In the same condition in which it was received.

Please contact us through our website’s Contact page before sending anything back. Do not return an item without receiving return instructions first.

Items that have been opened, used, damaged after delivery, or returned without their original packaging may not qualify for a return.

Contact

If you have questions about your order, shipping, or return, please contact Alder & Finch through the Contact page on our website.